Ever wondered why you notice things other people don’t? Or why people do strange things? These are both examples of human factors, the interactions between people, equipment and systems. This means looking at our personal actions and inactions, awareness, decisions and relationships to see how they impact our ability or the ability of others to conduct our business safely and to the best of our ability.

Jenny’s interest in human factors and recognition of its importance was first sparked 20 years ago when she started teaching outdoor education. She would spend a lot of time focusing on teamwork and team development, and this meant directing attention on to how the team members interacted. Human Factors training uses this when looking at performance, along with the other two important parts, the interactions between equipment and systems.

It’s an area that is very neglected and yet is possibly one of the most important topics we need to be aware of. When Gareth Lock appeared on the radar with Human in the System it began a shift in the way industries train people in both individual and team capacities. Gareth has developed a course which allows people to learn about themselves and others, and why people do things that can be counter to their training or what appears to be the “obvious” thing to do.

Bespoke courses are available covering theory sessions on decision making, communications, situational awareness, and leadership and followership, as well as putting what you’ve learnt into practise using a simulator to fly “missions”. This enables everybody to be in a totally unfamiliar environment, which means courses can be run for all levels of a team, from leader to the newest hire.

If you’re interested in joining a course, would like to put on a course for your team or require further information, please contact Jenny at info@jenny-lord.com